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Frequently Asked Questions

Frequently Asked Questions - About The World Outdoors' Trips

Commonly asked questions about your active vacation with The World Outdoors.

Frequently Asked Questions - About Booking a Reservation

Before reserving your The World Outdoors trip, please review these important answers to frequently asked questions about deposits and payments, our cancellation policy, travel insurance, passports and guest responsibilities.

I booked my trip with The World Outdoors - now what?


Frequently Asked Questions - About The World Outdoors' Trips

Commonly asked questions about your active vacation with The World Outdoors.

How long has The World Outdoors been in business?
The World Outdoors was founded in 1988 and began operating biking and hiking trips throughout the Rockies and Southwest in 1989.

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How can I reach The World Outdoors?

  • Email: fun@theworldoutdoors.com
  • Mail: The World Outdoors, 2840 Wilderness Place, Suite D, Boulder, CO, 80301
  • Phone: 800-488-8483 or 303-413-0938
  • Fax: 303-413-0926

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What is Active Travel?
Active travel is an approach to travel and transport that focuses on physical activity (hiking and biking) as opposed to motorized and carbon-dependent means.  Active travel involves challenging your physical abilities and stimulating your senses and is the best way to return home from your vacation rejuvenated, refreshed and renewed.

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What's included in the trip price?

  • All lodging, double-occupancy, in some of the area's finest accommodations.
  • All meals or all meals with a few exceptions (see the detailed itinerary for each trip for a listing)
  • Snacks and beverages between meals (on all domestic and some international trips)
  • Expertise and services of professional naturalist guide(s)
  • Equipment and experienced specialist guides for sea kayaking, rafting, rock climbing, etc., for multisport trips
  • A maximum 6:1 guide-to-guest ratio (except for some international trips)
  • The World Outdoors t-shirt and water bottle
  • All land transportation from trip assembly points
  • Incidental expenses such as taxes and dining tips
  • National park and other entrance fees
  • Pre-departure information and extras listed on the trip itineraries.

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What kind of shape do I need to be in to enjoy my trip?
The World Outdoors vacations are designed for all abilities.  Some trips are more challenging than others and we suggest that you refer to our Trip Ratings or talk to one of our Trip Experts about your current activity level and the type of adventure you're looking for.  They'll help you choose the trip that's right for you by asking detailed questions about your outdoor background, physical activity, and preferred style of travel.  We want you to be on the right trip just as much as you do, so please call 800-488-8483 or e-mail fun@TheWorldOutdoors.com.

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How should I train for my trip?
While you don't have to be an "athlete" to enjoy our tours, you will get the most enjoyment from your trip if you are reasonably fit.  We encourage you to engage in some sort of aerobic activity three times a week and to slowly increase the distance and difficulty of this activity.  A week or two before the trip you should be comfortable walking or biking the distance that is typical of a day on your trip. Refer to your trip itinerary for specific distances.  We also recommend that you get comfortable training up to several days "back-to-back" as we typically are active for at least five consecutive days on our tours.

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How do you accommodate guests of varying abilities?
Trips are generally rated as a function of the mileages and elevation changes involved for the daily activities.  We have five ratings:  easy, moderately easy, moderate, moderate to challenging and challenging.  On some days of your vacation, you may have a choice of mileage options.  One day you might go for the more challenging option, then the next day you may take it easy and choose a shorter route.

Every trip has participants of varying abilities so there's usually someone else traveling at your speed. This makes for an optimal arrangement for friends and couples as they can spend the day with similarly fit travelers and then reunite for the evenings.  On our domestic trips, we almost always have two guides and can therefore accommodate both faster and slower participants.

Whatever the activity, you're free to go at your own pace, alone or in the company of others, and there is always time to stop and smell the wildflowers!

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How long will we be active each day?
Though it's up to you to decide how far you want to go, each trip's rating reflects the amount of activity time scheduled into each itinerary. Depending on the trip and options you choose, you'll typically spend two to eight hours per engaged in physical activity.

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How do your leaders support the routes?
On many of our cycling days, one leader follows the group in our support vehicle, ready to offer rides, assistance and refreshments while the other cycles with the group. Frequently, however, we are biking in the back country where support vehicles are prohibited.  On hiking trips, your guides will advise you about the daily schedule, including options if any. and you'll have ample time to take photos and enjoy your surroundings.  During rafting, sea kayaking, rock climbing and other activities, our groups are accompanied by a professional specialist guide.

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Do I have to carry my own luggage or gear?
All luggage is transported in our custom trailers or other vehicles between inns and campgrounds. You need only carry food, clothing and personal items desired for that day's activity.  A few of our tours do involve trekking where you will need to carry a few days worth of clothing.

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Who travels with The World Outdoors?
All guests of The World Outdoors are active and interesting people who come from many different walks of life. They are generally from the U.S. or Canada or other English-speaking countries.  More than 80% are between the ages of 30 and 65.

Above all, they have one common interest--they love to travel in a way that allows them to fully immerse themselves in the sights and sounds of the experience. They choose adventure travel to fulfill this interest and they choose The World Outdoors because of our unique approach to backcountry travel and our focus on fun and guest satisfaction.  If you share this passion for active adventure travel, we're here to deliver!

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How large will my group be?
The average group size on The World Outdoors trips is 8. The maximum number of guests is 12 with a few exceptions.

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Are there trips my whole family can enjoy?
Yes! The World Outdoors offers departures of our popular Grand Teton-Yellowstone Multisport Tour exclusively for families.  These departures are great for kids and adults alike as each activity is designed to cater to varying ages, interests and abilities. Families are also welcome on all of our regular departures (except singles trips).  In order to determine the best trip for your family, we recommend that you counsel with a Trip Expert at 800-488-8483 or email us at fun@TheWorldOutdoors.com. You can also exclusively reserve a departure of a regularly scheduled trip for yourselves, or arrange a private trip with your unique dates.

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If I'm traveling alone, will you find me a roommate or can I get a private room?
If you are traveling alone and wish to share accommodations, we will match you with another trip member.  If we cannot find a roommate for you, you will only be charged for a single supplement if you register within 90 days of trip departure.

For many trips, requests for single rooms are confirmed at the time of reservation.  On some trips single rooms are limited and we therefore suggest that you register for your trip at least 90 days prior to departure to ensure availability.  Single supplement prices can be found on the individual trip pages.  Single tents are available for rent on camping trips.

For international tours, please consult the trip's daily itinerary or call our office to receive specific trip policies.

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Are your trips for solo travelers just for unmarried travelers?
For those wishing to share their experiences with other singles who have similar interests, we've set aside special Singles departures.  Identical to our regular departures, Singles departures are reserved exclusively for any adult who is traveling on their own (married or single) or with a friend or friends. Of course, solo travelers are also welcome on all of our regular departures, which frequently have many single travelers.

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Do you have guest references for your trips?
Absolutely!  Half of our guests each year have traveled with The World Outdoors previously or were referred by a past guest.  Our high percentage of repeat guests means we deliver the high quality experiences that we promise.  Don't just take our word for it that The World Outdoors trips are the finest in the adventure travel industry--call or e-mail a Trip Expert who will be happy to refer you to a guest who's been there with us.

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Can I purchase The World Outdoors gift certificates?
Either as a family gift, for a good friend or as a company reward program we offer Gift Certificates in any amount which can be applied to any of our trips.  To purchase a gift certificate for the active travelers in your life, please contact us at 800-488-8483.

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How far in advance do I need to book?
The farther in advance that you book, the better selection of available departure dates you will find. You'll definitely want to make reservations for our most popular destinations, such as the Grand Canyon and Yellowstone, several months in advance.  Our Grand Canyon Rim-to-Rim departures often fill at least six months before the tour.  Our Peru Machu Picchu Multisport Tour should be booked at least four months in advance due to the quota system for reserving the Inca Trail passes.

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Is The World Outdoors authorized to operate on federal and state lands?
The World Outdoors operates under more than 40 Commercial Use Authorizations (CUAs) and special Recreation Permits (SRPs) from the National Park Service, National Fiorest Service and Bureau of Land Management.  We also have permits from several State Parks and Forests and Canadian National and Provincial Parks.

In accordance with Federal law and U.S. Department of Agriculture (USDA) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (in education and training programs and activities)), age, disability or retaliation.  

If you require information about this program, activity, or facility in a language other than English, contact the USDA agency responsible for the program or activity, or any USDA office.

To file a complaint alleging discrimination, write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or call, toll free, (866) 632-9992 (voice).  TDD users can contact USDA through local relay or the Federal relay at (800) 877-8339 (TDD) or (866) 377-8642 (relay voice users).  USDA is an equal opportunity provider and employer.

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Frequently Asked Questions - About Booking a Reservation

Before reserving your The World Outdoors trip, please review these important answers to frequently asked questions about deposits and payments, our cancellation policy, travel insurance, passports and guest responsibilities.

How do I sign up for a trip? Is a holding fee required?
It couldn't be easier to sign up for the trip of a lifetime!  Simply Reserve A Trip online or call us at 800-488-8483. We require a holding fee of $500 per person (with a few exceptions).  We accept a personal check, Visa or MasterCard.  The holding fee is fully refundable in the event that your trip were not to be confirmed.

To ensure trip availability, we recommend that you make reservations at least 60 days prior to departure but we'll always try up to the last minute to get you on the trip of your choosing. The balance of the trip cost is due 90 days prior to departure or when the trip confirms, whichever is later and may be paid by check, VISA or MasterCard.  We will automatically bill your credit card when the balance is due unless you give us instructions otherwise.  If final payment is not received when due, The World Outdoors reserves the right to treat the reservation as canceled.

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When is my balance due?
The balance of your trip cost is due 90 days prior to trip departure and may be paid by check, Visa, or MasterCard.  If you register for a trip within 90 days of trip departure, full payment is due at the time of booking.  If your payment is not received when due, The World Outdoors reserves the right to treat the reservation as canceled.

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How do I reserve my trip online?
You can get to our online reservation form by clicking on the "Reserve A Trip" button on the Home page or the "Book This Trip Now" button on each individual Trip page on our website.

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What are your Bike & Camping Gear Rental fees?
Bicycle rentals are either included with no added cost or are $95 for the trip as specified in the detailed trip itinerary.  For domestic camping trips, tents are available for $60 and sleeping bags and foam insulating pads are available for $40. For international trips, camping equipment is sometimes included at no additional cost.  Helmets are required for all riders and are included with a bicycle rental.  

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Does The World Outdoors offer any type of travel protection insurance?
We strongly recommend the purchase of travel insurance to protect yourself against loss caused by trip cancellation or losses resulting from lost or damaged luggage, non-refundable airfares or emergency medical expenses.  We represent one of the leading travel insurance companies in the industry and we'd be happy to arrange travel insurance coverage for you.  Call us at 800-488-8483 with any questions.

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How do I get to the start of the trip? How will I get to the airport at the trip's end?
From each gateway city, convenient transportation is available to the assembly point.  As noted in the individual trip itineraries, trips almost always conclude where they began.  Specific information regarding your trip meeting and ending places and times and transportation to the assembly point are included in your Confirmation Packet that is e-mailed to you upon registration.

If you wish to make airline reservations before receiving your planner, please contact our Trip Expert for trip starting and ending times.  

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How can I arrange my travel before and after my The World Outdoors trip?
For help in arranging air transportation or pre- and post-trip hotels in conjunction with your The World Outdoors trip, we encourage you to call our in-house travel agent, Sherry Malanify, at 800-488-8483 from 8:00 a.m. to 5:00 p.m. Mountain Time Monday through Friday or you can email her at sherrym@theworldoutdoors.com.  If Sherry is unavailable and your needs are urgent, please call Frosch Travel at 800-538-7461 and ask for Georgia (ext 251) or email GeorgiaT@travelpoints.com.  Be sure to tell her you are traveling with The World Outdoors.  Alternatively, you are welcome to book your airfare online, directly with the airline or through your personal travel agent.  Please note that The World Outdoors is not responsible for the purchase of non-refundable advance purchase airline tickets and we recommend that you wait to purchase airfare until your trip has been confirmed to go.

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What are standard accommodations on The World Outdoors trips?
Standard accommodations on our inn trips are double occupancy and almost always include a private bath (unless otherwise specified in your detailed trip itinerary).  However, on hut trips, up to 6 guests per room is common.  We assign two single travelers per room by gender, unless you request a single supplement and pay the associated surcharge.  We strive to offer inns with distinctive appeal, character, ambience and history.

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If I'm traveling alone, can I have a private room?
For many trips, requests for single rooms are confirmed at the time of reservation. On some trips single rooms are limited, therefore we suggest that you register for your trip at least 60 days prior departure to ensure availability. Single supplement prices can be found on the individual trip pages.

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If I'm traveling alone, will you match me with a roommate?
If you are traveling alone and wish to share accommodations, we will match you with another trip member of the same gender.  If we cannot find a roommate for you, you will only be charged for a single supplement if you register within 90 days of the trip departure.  Single supplement prices can be found on individual trip pages.

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Can children have their own room?
Children 18 and under must share a room with an adult family member or adult family friend in order to receive the children's discount. Children can, however, have their own rooms if desired but will be charged the full fare for the trip.

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Does The World Outdoors offer special youth rates?
Children ages 8 to 10 or older are welcome on most of our tours. Please call us at 800-488-8483 to discuss the suitability of a particular tour.

All minors must be accompanied by at least one adult.  Young people, ages 8 through 18, receive a 15% discount on most of The World Outdoors' camping trips when accompanied by a parent and on inn trips when the child (children) shares a room with the parents.

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Can I create a custom itinerary and/or book a private trip?
Our team of adventure experts is more than happy to put together special dates and arrangements that fit your needs.  Choose to charter one of the regularly scheduled departures on our web site or in our catalog and then call us to discuss the best time of year, trip leaders, accommodations, special emphasis, or other considerations. 

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Do you have special rates for groups?
A 10% discount is offered to groups of eight or more who jointly confirm reservations for the same regularly scheduled trip.  This discount does not necessarily apply to unique dates, however.

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What responsibilities do I assume as a guest?
Guests are responsible for choosing a trip that suits their abilities, level of fitness and state of health (for assistance, refer to Trip Ratings).  Guests must provide The World Outdoors' office with signed release and medical information forms prior to trip departure (guests will not be permitted to join a trip without this information on file).  Finally, guests traveling with The World Outdoors are expected to follow environmental guidelines and regulations in accordance with leader direction as well as respect the rights and privacy of other trip members.  An individual may be asked to leave a trip if the leader feels that the person's continuing participation may prove detrimental to the individual or to the well-being or enjoyment of other guests.

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What are The World Outdoors' limitations of liability?
The World Outdoors is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat or other conveyance, or by bicycle, ski, horseback, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. The World Outdoors is also not liable for: expenses (e.g., meals, transportation or hotel costs) that are not specified as included in the trip cost but may be required to get to or from a trip start or end. The World Outdoors reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and well-being of guests. Guests grant The World Outdoors express permission to take photographs or film records of its trips for promotional and commercial use, without remuneration.

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I booked my trip with The World Outdoors - now what?

When will I receive more detailed information about my trip so I can start planning?
Upon receipt of your reservation and deposit, we will send a confirmation and pre-departure packet. This packet will include a daily itinerary, travel insurance information, suggestions for preparing for your trip, a list of items to bring, information about the trip meeting time, gateway city transfers and pre/post-trip lodging.

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Can I change my mind and transfer to another trip even after I've already made a reservation?
You may transfer from one trip to another up to 90 days before trip departure for a $50 administration fee, after which time our cancellation policy applies.

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What if I need to cancel my trip? What is The World Outdoors' cancellation policy?
If you cancel your trip, you must notify us in writing or by fax.  We calculate your refund on the day we receive written notice of cancellation.  All refunds will be processed within a few days of your cancellation.  There is a non-refundable processing fee of $100 per person for cancellation.  This fee reflects only the cost of administering a reservation and is not intended to be punitive in any way.  We realize the majority of those who cancel their reservations do so out of necessity.  For all cancellations, we will refund you the cost of your trip less the following per person charges:

Number of days prior to trip departure: Cancellation fee per person

  • 90 days or more: $100 processing fee
  • 89-60 days: 50% of total trip price
  • 59-30 days: 75% of total trip price
  • 29-0 days: 100% of total trip price

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What additional policies apply to my reservation?

  • There is no refund for leaving a trip early or arriving late
  • Refunds for unused gateway city transfers and equipment rentals are only given if The World Outdoors is notified 90 days prior to the start of the trip.  Single supplements are considered part of the trip price and are subject to cancellation fees.
  • For our international tours, please consult the trip's daily itinerary or call our office to receive the specific cancellation and refund policy.
  • The World Outdoors reserves the right to cancel any tour due to acts of nature, road conditions, insufficient number of participants or unforeseen circumstances that mandate cancellation.
  • If The World Outdoors cancels a previously confirmed trip and is unable to provide you with another trip that is satisfactory, all moneys paid to us will be refunded and shall constitute full settlement with you.
  • The World Outdoors is not responsible for any additional expenses that may be incurred by a guest in relation to a canceled tour including nonrefundable lodging deposits or airfare.
  • The World Outdoors is not responsible for any costs incurred due to travel delays, flight cancellations or sickness.
  • The World Outdoors is not responsible for penalties that may be incurred due to the purchase of nonrefundable air tickets.
  • Guests who fail to provide signed "Release of Liability and Assumption of All Risks" and personal information forms prior to trip departure will not be allowed to join the trip and the cancellation policy applies.

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Will I need a passport or a visa if I'm traveling internationally?
All international travel requires at least a passport.  Your Confirmation Packet describes the documents, including passport and visas, required for your particular trip.  Guests from countries other than the United States should contact the closest consulate for the country to which you're planning to travel to determine if a visa is required for citizens of your country.

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What will I need to bring?
Besides your spirit of adventure, all you need to bring is your personal gear. Don't worry, we'll send you a detailed clothing and equipment list in your pre-departure information at the time of your reservation so you'll know in plenty of time what you'll need to bring.  Please call us before you purchase items included on our recommended clothing and equipment lists as we do not want you to incur unnecessary costs and we may be able to offer specific suggestions.

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The World Outdoors | 2840 Wilderness Place, Suite D | Boulder, CO 80301 | fun@theworldoutdoors.com
800-488-8483 or 303-413-0946 | Fax: 303-413-0926 | Office Hours: Monday - Friday, 8:00 am to 5:00 pm Mountain Time
©2013, RLT, Inc. d.b.a. The World Outdoors, All Rights Reserved.
Website Design by: Whoo Design

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