We ask our guests to rate our trips relative to their prior expectations on the following scale:
We've been told by many of our past guests that they begin with high expectations as a result of their positive experiences on previous trips with us and that we still inevitably meet or exceed those expectations. That's why you'll often see Fully Met Expectations reviews that are filled with comments more befitting of a higher rating.
We've recently implemented a Customer Reviews section for each of our tours. We’ve posted unedited feedback from the trip evaluations of past guests and would love for you to share your thoughts directly if you’ve done this tour with us. Please use the link below to share your knowledge and experience with other prospective guests.
Please note, it may take up to 72 hours for your review to be reflected on the site.
Our accommodations run the gamut from the 5-star Fairmont hotel in Nairobi to luxurious tented camps in the Maasai Mara and Tsavo to thatched-roofed, open air cabanas along the Indian Ocean.
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